> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to remove the "We run on Crisp" branding links

__This article explains how Crisp branding is removed from the chatbox and email conversations.__

By default, Crisp shows ****We run on Crisp**** branding in the chatbox and in emails sent to or from your visitors. White labelling removes this branding when your workspace is on a paid ****Plus**** plan.

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# Required plan

De-branding the Crisp chatbox and emails requires a paid ****Plus**** plan.

|| White labelling is not removed during a trial, even if the ****Plus**** trial shows the feature as available.

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# When the branding disappears

Once your workspace continues on a paid ****Plus**** plan, the ****We run on Crisp**** label is removed automatically from the chatbox and emails.

The branding is removed after the first payment is successfully processed, which can take up to 2 hours after upgrading. If the label is still visible after that timeframe, contact Crisp support so the workspace can be checked.

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# What to check first

Before contacting support, make sure the workspace is no longer in trial and that the first ****Plus**** payment has been successfully processed.

| You can compare plans from the [Crisp pricing page](https://crisp.chat/en/pricing/).