> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to troubleshoot account and workspace creation issues

__Troubleshoot errors that prevent you from creating a Crisp account, creating a workspace, or adding a new workspace.__

Account and workspace creation can be blocked by regional availability, abuse-prevention checks, VPN usage, or network reputation. The checks below help you retry from a clean setup before contacting support.

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# Understand the errors

You may see one of these messages when creating an account or workspace:

__Common error messages:__

* **`**You have been forbidden to create an account.**`** → account creation was blocked by a security or availability rule
* **`**You were banned from creating a Crisp account. Please contact our support service.**`** → creation was blocked by abuse-prevention checks
* ****Unexpected sign-out**** → you may be logged out while creating or adding a workspace if the creation step is rejected

These errors do not always mean your personal account is permanently blocked. They often indicate that the creation attempt needs to be retried from a different network or without a VPN.

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# Check the most common causes

__These errors can happen when:__

* ****Your country is not available for registration**** → contact support with details about your company and location so the team can confirm the situation
* ****A VPN is active**** → disable the VPN while creating the account or workspace, then re-enable it after the creation step is complete
* ****Your network is restricted**** → public networks, aggressive firewalls, shared IP addresses, or networks used for repeated account creation can trigger protection rules

| A quick test is to retry from another trusted network, such as your mobile data connection, without using a VPN.

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# Retry workspace creation safely

If you keep getting logged out while creating a workspace, retry with a simpler environment.

__Recommended retry steps:__

1. Disable your VPN or proxy
2. Switch to another network, such as mobile data
3. Open a private or incognito browser window
4. Sign in again and create the workspace from [**Crisp**](https://app.crisp.chat)
5. If the same error appears, contact support and include the account email address and error message

If the issue persists after these checks, Crisp support can review the account state and help create the workspace when appropriate.