> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Keyboard shortcuts for your Crisp Inbox

__Keyboard shortcuts help you move faster in the Inbox when you handle a lot of conversations every day.__

Crisp includes built-in shortcuts for search, navigation, sending, resolving, editing, and private notes. If you rely heavily on the keyboard, learning a few of these can save a lot of clicks over time.

| Inbox shortcuts work on the currently open conversation. In most cases, the composer needs to be focused for them to apply.

---

# Main Inbox shortcuts

`` `CONTROL` `` refers to the Control key on Windows and Linux. On macOS, the equivalent is usually `` `COMMAND` ``.

|  |
| Open Search | CONTROL + F | COMMAND + F |
| Open Command Palette | CONTROL + P | COMMAND + P |
| Multi-line Message | SHIFT + ENTER | SHIFT + ENTER |
| Send Message (Simple Editor) | ENTER | ENTER |
| Send Message & Resolve (Simple Editor) | CONTROL + ENTER | COMMAND + ENTER |
| Send Message (Enriched Editor) | CONTROL + ENTER | COMMAND + ENTER |
| Send Message & Resolve (Enriched Editor) | CONTROL + ALT + ENTER | COMMAND + OPTION + ENTER |
| Resolve Conversation | CONTROL + ALT + R | COMMAND + OPTION + R (COMMAND + SHIFT + R on Safari) |
| Unresolve Conversation | CONTROL + ALT + U | COMMAND + OPTION + U (COMMAND + SHIFT + U on Safari) |
| Open User Profile | CONTROL + ALT + P | COMMAND + OPTION + P |
| Go to Previous Conversation | CONTROL + ALT + DOWN | COMMAND + OPTION + DOWN |
| Go to Next Conversation | CONTROL + ALT + UP | COMMAND + OPTION + UP |
| Edit Last Sent Message | UP | UP |
| Start Private Note | /note | /note |
| Insert Shortcut | ! | ! |
| Share Knowledge Base Article | ? | ? |

You can customize the search and command palette shortcuts from ****Settings → Account → Interface****.

---

# The shortcuts most teams use first

#### Create multi-line replies

Use `` `SHIFT` `` + `` `ENTER` `` to add a line break without sending the message.

![Use Shift Enter to create a multi-line message in the composer](https://storage.crisp.chat/users/helpdesk/website/-/e/0/4/7/e04750fba07b280/22395fcb-8291-45f1-a72e-50e7e1_1lmuqnn.gif)

#### Edit the last message you sent

Use `` `UP` `` to reopen and edit the last message you sent. Press `` `ESCAPE` `` to leave the edit mode.

![Edit the last sent message by pressing Up](https://storage.crisp.chat/users/helpdesk/website/-/1/9/c/7/19c707cee9b7ab00/a39f69fd-3046-4bc5-8daf-db0244_1gkgh3g.png)

#### Start a private note instantly

Type `` `/note` `` to begin a private note directly in the conversation.

![Start a private note with the note shortcut](https://storage.crisp.chat/users/helpdesk/website/-/9/3/1/7/9317e83cc89f4800/8457e5a4-d07a-4c8d-bf1d-a6fa3f_wvb0cg.png)

---

# Workflow builder shortcuts

If you work inside the workflow builder, Crisp also includes a few handy mouse and keyboard combinations there.

|  |
| Group Selection | SHIFT + LMB | SHIFT + LMB |
| Copy Selection | CTRL + C | CMD + C |
| Paste Selection | CTRL + V | CMD + V |
| Delete Selection | DEL or BACKSPACE | DEL or BACKSPACE |
| Zoom In / Out | CTRL + MMB | CMD + MMB |

|| `` `LMB` `` means left mouse button. `` `MMB` `` means middle mouse button.

If you want to learn more about workflows themselves, start here: [Getting started with Workflows](https://help.crisp.chat/en/article/getting-started-with-workflows-hrmysb/)