If you've mistakenly entered the wrong PIN for your Spendesk card 3 times, your card will be blocked. Here's a guide on what to do next.

Employees - Steps to Follow

1. Contact your administrator

• Inform your Administrator or Account Owner.
• They will assist you in ordering a new card. Unfortunately, once blocked due to a PIN error, the card cannot be unblocked and must be replaced.

2. Receive and activate your new card

• Once the new card arrives, you will need to activate it.
• For your first transaction with the new card, you'll need to enter your PIN to activate contactless payments.

Administrator - Here is how you can help

1. Go to Cards tab.
2. Click on the card and block it.
3. Click on "Report & Delete", select a reason, and proceed with the action.
4. You can now reorder a new card.
5. Ensure the shipping address is correct.

Remember: The card chip will be permanently blocked after three incorrect PIN attempts, even if these attempts occur on different days.

Aktualisiert am: 30/04/2026