How can I send events from Crisp to Facebook Pixel?

This article explains how you can send Crisp's users events to Facebook using Facebook Pixel

We will cover a few examples but regarding Facebook Pixel documentation you will be able to set a wide variety of use case. Depending on the way you use Crisp, you should be able to build users events for support, marketing & sales teams.

If you want to have a look at all the events that are built in Crisp, you should have a look here.

Chatbox has been loaded

This event helps you to monitor how many times a chatbox has been loaded.

For this event, we use the `[chat:initiated]`

<script type="text/javascript">$crisp.push(["on", "chat:initiated", function(event){  fbq("trackCustom", "Crisp Chat Initiated");}]);</script>

Chatbox has been opened

This event helps you to monitor how many times a chatbox has been opened.

For this event, we use the `[chat:opened]`

<script type="text/javascript">$crisp.push(["on", "chat:opened", function(event){   fbq("trackCustom", "Crisp Chat Opened");}]);</script>

Chatbox has been closed

This event helps you to monitor how many times a chatbox has been closed.

For this event, we use the `[chat:closed]`

<script type="text/javascript">$crisp.push(["on", "chat:closed", function(event){   fbq("trackCustom", "Crisp Chat Closed");}]);</script>

A message has been sent

This event helps you to monitor how many messages have been sent through Crisp.

For this event, we use the `[message:sent]`

<script type="text/javascript">$crisp.push(["on", "message:sent", function(event){    fbq("trackCustom", "Crisp Message Sent");}]);</script>

A message has been received

This event helps you to monitor how many messages have been received through Crisp.

For this event, we use the `[message:received]`

<script type="text/javascript">$crisp.push(["on", "message:received", function(event){   fbq("trackCustom", "Crisp Message Received");}]);</script>

Visitor Email Added

This event helps you to monitor when a new lead has been created through Crisp.

For this event, we use the `[user:email:changed]`

<script type="text/javascript">$crisp.push(["on", "user:email:changed", function(event){   fbq("trackCustom", "Crisp Email Added");}]);</script>

Aktualisiert am: 30/04/2026