Use reminders to bring a conversation back at the right time, with a note attached for you or your team.

Reminders are useful when a conversation needs a follow-up later rather than right now. They let you schedule a reminder directly from the conversation, along with the note you want to receive when the reminder fires.

Schedule a reminder

You can create a reminder directly from the conversation in the Crisp app.

The quickest ways to start are:

• Click Reminder in the conversation actions
• Type `/remind` in the composer

After opening the reminder picker, choose one of the suggested dates or enter a custom date manually.

Then write the reminder note and press `Enter` to save it.

Enter a manual date

If none of the suggested dates fit, you can enter your own date and time manually.

The expected format is `mm/dd/yyyy hh:mm`.

That means:

• `mm` → month, for example `01`
• `dd` → day, for example `28`
• `yyyy` → year, for example `2026`
• `hh` → hour in 24-hour format, for example `21`
• `mm` → minutes, for example `30`

Examples:

• `04/16/2026 15:25`
• `06/08/2026 01:00`

Understand who gets notified

When the reminder fires, Crisp tries to notify the most relevant person first.

The notification priority is:

• Reminder author → if that person is still part of the team
• Assigned agent → if the conversation is assigned and the author is unavailable
• All agents → as a fallback when no better recipient is available

Aktualisiert am: 30/04/2026