• How to create and use sub-inboxes

  Use sub-inboxes to separate teams, brands, channels, or workflows inside one Crisp workspace. Sub-inboxes help you keep conversations organized without splitting your whole support operation across multiple tools. They are useful when different teams need their own queue, visibility rules, or routing logic while still working from the same Crisp workspace. | Sub-inboxes are especially useful when one main inbox is no longer enough for your daily workflow. What sub-inboxes are forWenig Leser

• How do chat transcripts work

  Chat transcripts are email copies of a conversation that can be sent automatically or manually after an exchange. Transcripts are useful when customers or agents need a record of what was discussed. Crisp can send them automatically after a conversation becomes inactive, and you can also trigger them manually when needed. Understand what a transcript is A transcript is an email that contains the content of a previous conversation. ![Example of a chat transcript email received by aWenig Leser

• How to receive emails in Crisp

  Forward your support emails into Crisp so your team can manage email conversations from the same Inbox as every other channel. Email support becomes much easier to manage when replies, assignments, notes, and history all live in one shared Inbox. Once forwarding is set up, your team can handle email conversations in Crisp just like chat and messaging conversations. | Receiving emails in Crisp requires an existing email provider that supports forwarding. ![Reply to customer emails directlyWenig Leser

• How to create a new conversation

  You can start a new conversation from the Inbox whenever you already know who you want to contact. This is useful for proactive support, follow-ups, or any case where the conversation should start from your side instead of waiting for the customer to write first. || Creating a new conversation is available on all plans. Create a conversation from the Inbox To create a conversation manually, you usually need the contact's basic identity details first. At minimum, prepare: CWenig Leser

• How to configure the Spam inbox and retrieve emails

  Enable the Spam inbox if you want suspicious emails to be isolated for review instead of mixing with your main queue. Crisp already blocks the most severe email abuse automatically, but some suspicious emails can still be delivered into a reviewable Spam inbox. This gives your team a safer way to inspect questionable messages without letting them clutter the main Inbox. What goes to the Spam inbox The Spam inbox is meant for emails that look suspicious but are still worth reviewingWenig Leser

• How to delete a conversation

  Conversations are not deleted automatically in Crisp, but workspace members with the right permissions can remove them manually. Crisp keeps conversation history by default, which is why deletion is an explicit action. If you really need to remove a conversation, you can do it directly from the Inbox interface. Delete a conversation from the list Open Crisp, then go to the conversation list in the Inbox. Two quick ways to delete __You can delete a cWenig Leser

• How to use Shortcut replies (canned messages)

  Use message shortcuts to save your most common replies and insert them instantly from the Inbox. Shortcuts, also known as canned messages, are one of the simplest ways to speed up support work in Crisp. They help you keep replies consistent, reduce repetitive typing, and make onboarding easier for the rest of the team. Create a shortcut Go to Settings → Inbox Settings → Message Shortcuts to create and manage your shortcut library. ![Message Shortcuts settings in Crisp](httWenig Leser

• How to edit a message once it was sent

  You can edit the last message you sent from the Inbox if it is still eligible for editing. This is useful for fixing a typo, adjusting wording, or correcting a small mistake immediately after sending a message. Edit the last message you sent To edit a message: Open the conversation where you just replied. Press the `UP` arrow on your keyboard. The last sent message opens in edit mode. Update the text. Press `ENTER` to save the edited version. ![Edit modWenig Leser

• What languages are supported by Crisp

  Crisp is localized across several products, but the exact language coverage depends on the surface you use. The chat widget, desktop app, mobile apps, emails, knowledge base, and status pages do not all support the exact same language set. This guide lists the currently supported languages for each area so you can quickly check what is available for your setup. | The chatbox currently supports 60+ languages. Crisp Chatbox Languages currently supported by the Crisp Chatbox:Wenig Leser

• How to categorize and route with the Automatic Triage feature

  Use Automatic Triage to qualify conversations as soon as they arrive in your Inbox. Triage lets you apply rules the moment a conversation enters Crisp. You can use it to add segments, write custom data, mark messages as spam, or drop unwanted conversations before they clutter your team's queue. | Automatic Triage is available on all plans and can be configured from Settings → Inbox Settings → Automatic Triage. Understand the two rule types Automatic Triage is built aroundWenig Leser

• How to invite other agents to my Crisp workspace

  Invite teammates to your workspace so they can access the Inbox and start collaborating with you. If you want other people on your team to answer conversations, they first need to be invited to the workspace. You can do this directly from the workspace settings by entering their email address and choosing the appropriate role. Invite a teammate Go to Crisp, then open Settings → Workspace Settings → Operators and Teams. Invitation steps ClWenig Leser

• How to redirect emails from Gmail to Crisp

  Forward your Gmail emails to Crisp so your team can handle email support from the Inbox alongside other channels. Forwarding a Gmail or Google Workspace mailbox to Crisp is one of the easiest ways to centralize support. Once it is set up, incoming emails land in your Inbox, where your team can use assignments, shortcut replies, routing, and all the other collaboration tools already available in Crisp. Watch the setup videoWenig Leser

• How to redirect emails from Outlook 365 (Microsoft Office 365) to Crisp

  Forward your Microsoft 365 or Outlook mailbox to Crisp so your team can manage email support from the shared Inbox. Once forwarding is enabled, your incoming emails land in Crisp and can be handled alongside live chat and your other connected channels. This is a good way to centralize support and keep email collaboration in the same workspace as the rest of your customer conversations. Get your Crisp forwarding address Open Crisp, then go to ****SettinWenig Leser

• Keyboard shortcuts for your Crisp Inbox

  Keyboard shortcuts help you move faster in the Inbox when you handle a lot of conversations every day. Crisp includes built-in shortcuts for search, navigation, sending, resolving, editing, and private notes. If you rely heavily on the keyboard, learning a few of these can save a lot of clicks over time. | Inbox shortcuts work on the currently open conversation. In most cases, the composer needs to be focused for them to apply. Main Inbox shortcuts `CONTROL` refers to the CoWenig Leser

• Where to find my Website ID

  Every workspace in Crisp has its own Website ID, which is used as a unique technical identifier. You may be asked for the Website ID during support, billing, setup, or code-related tasks. It identifies the workspace precisely, which is why it is often safer to rely on it than on the visible workspace name. || Every workspace has a unique Website ID. Find the Website ID To copy it from the Crisp app: Open Settings. Go to ****Settings → Workspace Settings → Setup & InWenig Leser

• How to scale with high volumes of support inquiries

  Scale support more cleanly during busy periods by combining organization, self-service, automation, and better team workflows. When conversation volume spikes, adding more people is only part of the answer. The biggest gains usually come from reducing repetitive work, routing conversations better, and giving customers faster ways to resolve simple questions on their own. | The most effective setups usually combine several Crisp features together rather than relying on a single tool. __ThiWenig Leser

• How to use private notes

  Use private notes to leave internal context inside a conversation without showing anything to the customer. Private notes are one of the simplest collaboration tools in the Crisp Inbox. They let your team store context exactly where it matters, which makes handoffs smoother and avoids losing important internal information between replies. What private notes are for A private note is an internal message added directly inside a conversation. It is visible to your team, but never to tWenig Leser

• How to add a spell-checker for Crisp messages

  Add a browser spell-checker to the Crisp web app so your team can catch typos and grammar mistakes before sending messages. Crisp works well with browser-based writing assistants. If you want extra help while writing replies, the easiest option is to install a spell-checker extension in the browser you use for https://app.crisp.chat. | The tools below are third-party extensions. You can use any spell-checker you prefer, as long as it supports your browser andWenig Leser

• File extensions and sizes supported with Crisp

  File uploads in Crisp are limited by both file size and allowed extension type. Crisp supports uploads across the Inbox, Campaigns, and other products, but not every file type is accepted. The restrictions exist for both security and infrastructure reasons, so it is useful to check them before assuming an upload issue is a bug. Maximum file sizes Current upload limits are: Default limit → `10MB` CSV files → `10MB` GIF files → `` 3MBWenig Leser

• How to add conversation participants (CC recipients)

  Conversation participants let you add extra email recipients to an ongoing conversation, much like CC in traditional email. This is useful when the person you are helping wants a colleague copied into the thread. Once participants are added, email replies from Crisp are sent to them too, so everyone can follow the same conversation without leaving the Inbox. Understand participant limits Participants are available on all plans, but the maximum number depends on the plan. __CurrentWenig Leser

• How do Reminders work

  Use reminders to bring a conversation back at the right time, with a note attached for you or your team. Reminders are useful when a conversation needs a follow-up later rather than right now. They let you schedule a reminder directly from the conversation, along with the note you want to receive when the reminder fires. | When a reminder fires, the conversation is automatically moved back out of the resolved state so it is easier to notice and handle. Schedule a reminder You canWenig Leser

• Getting started with the Crisp Inbox

  Learn how the Crisp Inbox works so you can reply faster, collaborate cleanly, and stay organized from day one. The Crisp Inbox is where all your customer conversations come together. Whether you are answering live chat, email, or social messages, this guide will help you understand the core tools that matter most when you start working in Crisp. This guide is the best place to start if you want to learn the Inbox quickly: Watch the Inbox tour → a quick walWenig Leser

• How to share and preview articles with users

  Preview a knowledge base article from inside the Inbox before you send it to a customer. When your knowledge base grows, it becomes harder to remember every article perfectly. The preview feature helps agents quickly inspect an article from inside the conversation without opening a new tab, which makes it easier to share the right resource with confidence. Preview an article from the Inbox From the conversation composer, open the knowledge base picker and locate the article you wanWenig Leser

• How does video and audio chat work

  Use audio and video calls to talk directly with visitors while they are active on your website. Crisp lets agents start browser-based audio or video calls from a conversation when the visitor is online and supported by a compatible setup. This can be useful for troubleshooting, guided onboarding, or any situation where text is too slow. | Audio and video calls are available from Crisp Essentials. Start a call from a conversation Calls are launched directly from the conversation heWenig Leser

• How to import / export message shortcuts

  Importing and exporting message shortcuts makes it easier to standardize replies across teams and workspaces. If your shortcut library is growing, CSV import and export become very useful. Exports help you back up or reuse your shortcuts elsewhere, while imports let you add many replies at once or migrate canned messages from another tool. If you are new to shortcuts, start with [How can I use Shortcut replies / Canned messages?](https://help.crisp.chat/en/article/how-can-i-use-shortcut-reWenig Leser

• How does Operator routing & assignation work

  Use Routing to assign conversations to the right agent and keep ownership clear inside the Inbox. Routing helps teams distribute conversations more cleanly as volume grows. Whether you assign conversations manually or let Crisp do it automatically, the goal is the same: make sure the right person is notified and responsible for the reply. | Routing is available on Crisp Essentials and Plus. How assignment works Routing works at the conversation level. In practice, a conversation iWenig Leser

• How are conversations ordered in the inbox

  The Inbox does not sort every conversation the same way. Status comes first, then recency within each status bucket. Understanding the native ordering helps teams review conversations more consistently, especially when several people work from the same queue. Crisp uses a status-first model, then orders conversations by their latest activity inside each status group. Understand the default order Conversations are first grouped by status, then ordered by their last updated time. __Wenig Leser

• How does Crisp enrich usernames, avatars and social profiles

  When Crisp enriches a contact profile, it uses public information associated with the visitor's email address to guess useful identity details. This is why you may sometimes see an avatar, full name, biography, or social profiles appear in a conversation even if the customer never filled all of that in directly inside Crisp. ![Enriched contact profile shown inside a conversation](https://storage.crisp.chat/users/helpdesk/website/-/7/7/3/a/773a26c1d2849000/57d53589-1f17-4cd8-94cc-5462fb_14kWenig Leser

• How to remove an agent from my workspace

  Removing an agent from a workspace immediately revokes their access to that workspace and its conversations. If someone leaves the team or should no longer access the Inbox, an owner can remove them from the workspace settings. This does not delete their Crisp account globally. It only removes their access to the specific workspace. || Only workspace owners can remove agents. Remove an agent from the workspace Open Crisp. Go to ****Settings → WorksWenig Leser

• How to split incoming conversations into multiple workspaces

  Use multiple Website IDs only when you need truly separate chatboxes on different parts of your site. If your goal is simply to separate teams inside one workspace, sub-inboxes are usually the better option. This guide covers the more advanced setup: showing different Crisp chatboxes on different website sections by loading a different Website ID depending on the current page. || Before using this approach, consider [sub-inboxes](https://help.crisp.chat/en/article/how-can-i-create-sub-inboWenig Leser

• How to format Crisp Messages

  Use Markdown in Crisp to format replies, notes, and richer message content without leaving the Inbox. Crisp supports a lightweight Markdown syntax for day-to-day messaging. It is useful when you want your replies to be clearer, more structured, or easier to scan. Format text Bold Use `**bold**` for stronger emphasis. Example: `**My Bold Text**` Italic Use `*italic*` for lighter emphasis. Example: `*Italic Text*` Underline Use `` `Wenig Leser

• How to mention a team member

  Mention a teammate inside a private note when you need their attention on a conversation. Mentions are a simple way to bring another agent into a conversation without showing anything to the customer. They work inside private notes, which means your message stays internal while the teammate you mention gets notified. How mentions work To mention someone, start a private note and type `@` followed by their username. You can start a private note in any of these ways: TyWenig Leser

• How to delete a workspace

  Delete a workspace only when you are absolutely sure it is the right one, because the action is permanent. Removing a Crisp workspace deletes its data and cancels any active subscription attached to it. Before doing it, make sure you are the workspace owner, that every other agent has been removed, and that you are acting on the correct workspace. ||| Deleting a workspace is irreversible. Once confirmed, its data cannot be recovered. Check the prerequisites Before the delete optioWenig Leser

• How to create and send an email from the inbox

  Start an outbound email conversation directly from the Crisp Inbox when you need to contact a customer first. Crisp is not limited to incoming conversations. You can also create a new email conversation yourself from the Inbox, which is useful for follow-ups, manual outreach, or continuing an existing customer relationship from one shared workspace. | This feature is meant for conversational email, such as one-to-one follow-ups or small recipient groups. For bulk sends, use [Campaigns](httWenig Leser

• How do to fix browser notifications issues

  Restore browser notifications for Crisp when they were blocked or dismissed earlier. If browser notifications do not appear in Crisp, the issue is often the permission previously set in your browser for https://app.crisp.chat. The fix is usually just to reopen that site permission and allow notifications again. Google Chrome Open https://app.crisp.chat in Chrome, click the site controls icon next to the URL, and check theWenig Leser

• How to create conversation threads from the chatbox

  Threads let you separate a specific support topic inside a larger conversation timeline when you control the website integration. This is useful when a customer may have several distinct issues over time and you want the timeline to show a clearer beginning and end for each one. Threads are started and ended from your website code through the Crisp JavaScript SDK. Understand what a thread is A thread is a labeled sequence of messages inside a conversation that relates to one specifWenig Leser

• How to create custom filters for my conversations

  Custom filters let you build your own Inbox views based on the criteria that matter to your team. When the built-in filters are not enough, custom filters help you create highly specific views of your conversations. They are useful for lead qualification, regional queues, language-based monitoring, or any operational workflow that depends on data already present in Crisp. | Custom filters are available on all plans. Open the filter builder From the Inbox, open the filters area atWenig Leser