How to edit my profile and add a profile picture?
Completing your Crisp profile helps your teammates and customers to learn more about you.
Here's how to add details about yourself, upload a photo, and set your language
Go to https://app.crisp.chat
Open the Settings from the bottom-left corner
Head over to Settings → Account → Account Information
Edit your information directly
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Agents can either be website Owners or Members. You can easily switch agents from a role to another, provided you have the owner role.
How to change agent roles
To change the role of an agent, you may follow those steps:
Go to: https://app.crisp.chat
Go to Settings (bottom-left icon)
Navigate to Settings → Workspace Settings → Operators and Teams
Click on "Member" or "Owner" to toggle the role
. This lets your users know whether or not they can obtain a quick reply for instance.
You can enable/disable the "Availability schedule". This feature lets you configure days and hour during which you wish to be seen as "online". You will be seen as "offline" on days and hours that are off-schedule.
Here's how to proceed:
Login to: https://app.crisp.chat/
Go to the ****Wenig LeserHow can I always appear as online?
In some cases, you may want to permanently appear online. For instance for routing rule purposes, in order to always appear online for your users, or simply because you find Crisp more comfy than your mattress.
In that case, you can enable the "Availability schedule". This feature lets you configure days and hour during which you wish to be seen as "online". You will be seen as "offline" on days and hours that are off-schedule.
Here's how to proceed:
Login to: [https://app.cWenig LeserHow can I close & delete my Crisp account?
You need your Crisp account, and all associated data removed? You can close your Crisp account permanently from your Crisp dashboard.
Before you start, please be reminded that there is no coming back after you delete your account on Crisp. All your data will be permanently removed from Crisp servers and will not be recoverable. You will still be able to create a Crisp account with your email after your current account has been closed.
****Before removing your account, please follow those sWenig LeserHow do email notifications work?
Crisp notifies you of pending (unread) messages from your visitors. Email notifications are not delivered to your inbox in real-time (eg: right when you receive a message); thus you may wonder why.
Crisp waits for 3 minutes before delivering an email notification to operators for pending messages. You receive email notifications only for messages that don't get read before that 3 minutes delay. If the pending message gets read before that delay, no email will be delivered.Wenig LeserI lost my password. How can I recover my account?
You can recover your password directly from the Crisp app. This article helps you recover your account and change your password.
Go to the Password recovery page: https://app.crisp.chat/initiate/recover/
Check your emails. Once you submit the password recovery form, we'll send you an email with a temWenig LeserHow to activate the Dark Theme
For your convenience, a dark theme is available in Crisp!
You can directly activate it from your account settings:
Go to https://app.crisp.chat
Navigate to Settings → Account → Interface
Choose the "Dark Mode"
The full list of currently supported languages can be found in [this article.](https://helWenig LeserHow to set my dashboard in a different language
Crisp is auto-detecting your locale based on your browser settings. However in some cases you may want to use a different one... And we have you covered
You can manually change your dashboard to a specific language:
Go to https://app.crisp.chat
Navigate to Settings → Account → Interface
Pick your language in the list
![Selecting the dashboard language](https://storage.crisp.chat/users/helpdesk/website/-/c/c/9/2/cc9289bd87cbe000/02e605b2-9189-43eWenig LeserHow to manage multiple workspaces under the same account
Crisp allows to manage multiple inboxes using the same account/email, so you don't have to logout to reply to customers.
How the Crisp account system works
At Crisp, all the accounts are individual and can be connected to multiple workspaces. For instance, an account john@doe.com can be attached to different inboxes. If John creates a new company, he will be able to use the same account to manage acme.com and [example.com](https://eWenig Leser