• What are the payment methods supported by Crisp?

  See which payment methods you can use with Crisp Credit Cards We use Stripe to store your card information and process payments. Stripe is a service dedicated to payment processing, which is PCI compliant. Your card number is not stored on Crisp systems. We support the following card suppliers: Visa MasterCard American Express You can add one in: Settings → Billing → Cards → Add new payment method PayPal You can alternatively use PayPal to pay your CriWenig Leser

• Where can I find my invoices?

  Crisp invoices can be easily acquired from the paying Crisp account settings. However, in some cases you may not find your invoices, even though you've paid for Crisp at some point. If you are unable to find your Crisp invoices on your Crisp Dashboard, check the following points in order: Check your Crisp Dashboard Did you find the invoices section in your Crisp Dashboard? Go find it here: Go to: https://app.crisp.chat Navigate to ****SettingsWenig Leser

• How can I get Crisp Essentials for my development or staging website? (sandbox mode)

  A lot of complex websites run over multiple environments (production, staging, development). While it is okay to run the same Crisp website on all your environments, some may prefer to have a separate "sandbox" Crisp website for their development and staging environments. How does it work? Crisp offers a free Staging environment for any workspace subscribed to a paid Crisp Essentials or Plus plan. This allows you to test and integrate all Crisp features in aWenig Leser

• How to cancel a subscription?

  You need to cancel your Crisp subscription? We are sorry to hear that. Here is the procedure. Cancel my plan This can be done simply by downgrading to the "Free" plan, which will cancel your current subscription effective immediately and prevent future charges. Login to https://app.crisp.chat Navigate to **Settings → Billing → Plans & Subscriptions ** Hit the "Change Plan" button and downgrade to the "Free" plan. If your subscription is inactive andWenig Leser

• How to apply to startup program?

  | Want to apply to a discount program at Crisp? Here's how to qualify for our available programs. Startup Program You may qualify for the Startup Program if you: are a new customer of Crisp have less than $1M in funding have existed for less than 3 years Is there any duration regarding startup discount? No, at Crisp we want to help startups from the ground to the sky so our redeem code is available for your whole lifetime at Crisp. How do I apply to the Startup PrograWenig Leser

• How to pay a plan yearly?

  If you don't want to stick to the default monthly billing, you can enable the "pay yearly" mode on your card. You'll be debited a few days later for the whole year, and the next debit will occur exactly 12 months after. The "pay yearly" mode applies only to plans paid with the card it is active on (if you have multiple websites linked to different cards). How to enable the "pay yearly" mode on a card: Go to: https://app.crisp.chat Navigate to ****SettinWenig Leser

• How can I increase my limits & quotas?

  All Crisp plans come with a set of features that let you store data for your business, eg. contacts within the Crisp CRM, or exchange information, eg. translate messages with LiveTranslate. Those features come with fair use limits, that were set to protect our systems against abuse, and at the same time they are high enough so that most of our users do not hit them. In the event you hit one of the limit, which can either be a time-based quota limit (eg. number of translated messages perWenig Leser

• Will the Crisp chatbox show ads on my website?

  No, Crisp will never (ever) show ads, either on your chatbox or on your website. If you want to learn more about our business model, why a large part of the service is free and how we do it. Crisp is based on a freemium model with paid plans and paid plugins. More information here: https://crisp.chat/blog/scaling-crisp-to-the-next-100k-users/Wenig Leser

• How to include Crisp as part of a website contract?

  Are you working on a website for a client? Does your client require you to include a livechat in his website? Crisp is tailored for you and your client, here are some benefits and key features below. You're a developer Setup and forget it Pay Crisp in advance (eg: 2 years advance), and put that expense on the contract's invoice You're the client Crisp is easy to use Extend Crisp features in 1 click with plugins (with the client's own credit card) Chat with yourWenig Leser

• How to link a new payment method?

  If you have a payment method expired or about to expire, you need to change this payment method and verify its link to the right workspace. Note that you must be owner of the workspace to add a payment method, and only the billing owner will have access to the invoices and card details. 1. Link the payment method || Settings → Billing → Card To check which payment method we accept, please refer to this article . ![](hWenig Leser

• How to forward invoices to a specific mailbox

  Handling invoices takes some time. To make your life easier, we added a feature so we can forward invoices to your accounting. | By default, Crisp submits invoices to the Crisp's billing owner. This feature will still send invoices to your email as well as your accounting email. How to do it Just go to **Settings → Billing → Cards **and follow those steps: Click "Edit" on the billing card Add the accounting email ![Add your accountant email address here ⤴️](https://storage.crisp.cWenig Leser

• How to apply a discount code?

  Discount codes are available on some conditions. Here is the process to apply a discount code. | Discount codes are only available for the Essentials and Plus plans. You will not be able to apply a discount to a Mini plan. Here is what you should to apply a discount code: Connect to app.crisp.chat Navigate to Settings → Billing → Plans & Subscriptions Looking for the workspace on which you wish to apply the discount Hit the "Coupon" button ![Wenig Leser

• Hugo Pricing & Billing Explained

  Hugo is Crisp’s AI Support Agent, designed to handle conversations efficiently while giving you full control over costs. This article explains how Hugo is priced, how credits work, and what happens once they are consumed. | Hugo is included by default starting from the Crisp Mini plan. There’s no separate subscription required to get started — you simply use the Hugo credits included in your Crisp plan. Hugo Credits per Crisp Plan Each Crisp plan includes a monthly amount of ****Hugo credWenig Leser

• Subscribe multiple websites to a paid plan & get a rebate

  Crisp plans are billed per-workspace. If you have many workspaces under the same Crisp account, for the same business, you may be eligible for a discount on all your workspaces plans. In some use cases, the same company using Crisp may find convenient to split their support in multiple Crisp inboxes , eg. to service multiple countries for their localised websites. As Crisp plans are billed per-website, this would not be a convenient model for such a website to subscribe to multiWenig Leser