• What are email reputation pools? (email IPs)

  When you use Crisp to send emails, some emails you send may have a positive feedback from users (they get read), or a negative feedback (they get marked as spam by users). This can affect the deliverability of your emails positively or negatively. By default, your Crisp emails, whether it be inbox message replies or campaigns, get sent via a pool of pre-heated email IPs that Crisp operates. ****As the pool of email IPs is shared across all Crisp customers, it is important thatWenig Leser

• How do I use the Dedicated IP?

  The Dedicated IP feature allows you to send all your emails from your own IP address instead of a pooled IP. 

This article will guide you to set up, maintain, keep a good reputation and why it is important! | The Dedicated IP is included in the Plus plan, at no additional cost. By default, Crisp sends emails using shared IPs. It means that the IP used to send your Crisp emails can will be also used by other Crisp users . This solution is cost-effective but comes with a tradeoff: YourWenig Leser

• What are Email Campaigns recipient limits?

  As every email provider, we need to limit the maximum number of recipients email campaigns can be simultaneously sent to. This is done to ensure best deliverability for everyone, and protect our platform from pesky spammers. Read more in this article about the campaign recipient limits that apply to your Crisp account, and how to get higher limits. || Recipient limits only apply to One-Shot Campaigns. Automated Campaigns are not impacted by the limits described below. Current one-shoWenig Leser

• How do I setup a Custom SMTP using Amazon SES to improve email deliverability?

  This article will explain you why you might want to consider using a SMTP to send your emails, and guide you on how to set one up with Amazon SES. Table of Content Introduction I. Setting up Amazon SES II. Configuring the SMTP Congratulations, your SMTP server with Amazon SES is deployed! [How can I take advantage of the featWenig Leser

• How do I format Campaign messages?

  Campaign messages can include user-based context variables. You may use variables to quote the targeted user full name, their country, or even their company (if it's known). | Campaigns can either be formatted with Markdown (simple formatting) or HTML (advanced formatting). Read our guides below for Markdown and HTML. Markdown Campaigns Campaigns are formatted with Markdown by default. Markdown is a simple formatting language commonly used. MaWenig Leser

• How can I setup a Custom Email Domain?

  Custom Email Domain can be used to use your domain branding for all emails that Crisp sends to your users. Also, your users will be able to reply to your emails directly to your domain. This guide explains you how Custom Email Domain works, and how to setup it. Custom Email Domain is available in Crisp Mini, Essentials and Plus, which comes with a ton of other handy features for your shared inbox. || 🚀 Setup average duration: 5 minutes. Simply makWenig Leser

• How do I use automated campaigns?

  Automated campaigns are used to send emails to your users based on pre-defined event trigger filters. Write an email, schedule on which filter condition it should run for a given user, and activate it. This guide explains you how automated campaigns work and how to use them. Video Tutorial Don't forget to [subscribe to our Youtube Channel](https://www.youtube.com/channeWenig Leser