How can I create custom filters for my conversations?
*Crisp provides custom filters, that are included in all our plans. It helps you to create a specific display regarding your conversations*
How to find your custom filters ?
As shown below, you can easily reach them by overflowing the "Filter" label on the top left side of your
Crisp Inbox.
How to create custom filters ?
*Give a clear name to your filter so that you can easily find it afterwards*
For example, at Crisp, we use the word "Lead" for displaying all the conversations that have triggered the
lead segment.
- Click on the "New filter criterion"
- Choose the criterion you want your filter to be based on
- Set the logical operator that you want to use
- Write the filter you want to use
- Click on the "done" button
What kind of criterion can I use for my filters ?
You can start to build your filters with all of these criterion
- User Email
- User Ip Address
- User Phone
- Conversation State
- User Availability
- Last Active Date
- Email Verified
- User Blocked
- Country
- City
- Operating System
- Browser
- User Language
- User Timezone
- Conversation Data
- Conversation Segments
- Conversation Channel
- Creation Date
- Update Date
Which kind of logical operator can I use for my filters ?
- Equals to
- Differs from
- Greater than
- Less than
- Greater or equal
- Less or equal
- Has pattern
- No pattern
Bijgewerkt op: 12/02/2026
Dankuwel!