Artikelen over: Crisp Inbox

Keyboard shortcuts for your Crisp Inbox

Some Crisp inboxes receive a lot of messages in a small amount of time. To speed up your daily workflow, keyboard shortcuts are available. This saves you some clicks, eg. to resolve a conversation.

These shortcuts are available anywhere in Crisp shared inbox, and apply to the conversation that's currently open. You need to have the focus in the message reply input so that they work.

In the following list of shortcuts, `CONTROL` refers to the "Control" key of your keyboard (for Mac users, you can also use the "Command" key instead of "Control", referred as `COMMAND`).

Shortcuts Summary

Open Search	CONTROL + F	COMMAND + F
Open Command Palette	CONTROL + P	COMMAND + P
Multi-Line Messages	SHIFT + ENTER	SHIFT + ENTER
Send Message (Simple Editor)	ENTER	ENTER
Send Message & Resolve (Simple Editor)	CONTROL + ENTER	COMMAND + ENTER
Send Message (Text Editor)	CONTROL + ENTER	COMMAND + ENTER
Send Message & Resolve (Text Editor)	CONTROL + ALT + ENTER	COMMAND + OPTION + ENTER
Resolve Conversation	CONTROL + ALT + R	COMMAND + OPTION + R
Unresolve Conversation	CONTROL + ALT + U	COMMAND + OPTION + U
Go To User Profile	CONTROL + ALT + P	COMMAND + OPTION + UP
Go To Previous Conversation	CONTROL + ALT + UP	COMMAND + OPTION + UP
Go To Next Conversation	CONTROL + ALT + DOWN	COMMAND + OPTION + DOWN
Edit Last Sent Message	UP	UP
Write Private Note	/note	/note

You can edit the shortcuts for the Search and Command Palette features from Settings > Account > Interface. You will also find an option to enable/disable shortcuts for Shortcut and Knowledge base articles there.

Keyboard Shortcuts

Open Search

To pop the search utility:

Windows & Linux: `CONTROL` + `F`
macOS: `COMMAND` + `F`

Multi-Line Messages

To add a new line to a message (make it multi-line, eg. like an email), use the following shortcut:

All platforms: `SHIFT` + `ENTER`

SHIFT+ENTER adds a new line to a message

Send Message In Simple Editor Mode

To send the message in simple editor mode:

All platforms: `ENTER`

Send Message & Resolve Conversation In Simple Editor Mode

To send the message you wrote and auto-resolve the conversation after sending that message:

Windows & Linux: `CONTROL` + `ENTER`
macOS: `CONTROL` + `ENTER` or `COMMAND` + `ENTER`

Send Message In Text Editor Mode

To send the message in text editor mode without pressing the send button:

Windows & Linux: `CONTROL` + `ENTER`
macOS: `CONTROL` + `ENTER` or `COMMAND` + `ENTER`

Send Message & Resolve Conversation In Text Editor Mode

To send the message you wrote and auto-resolve the conversation after sending that message:

Windows & Linux: `CONTROL` + `ALT` + `ENTER`
macOS: `COMMAND` + `OPTION` + `ENTER`

Resolve Conversation

To resolve current conversation (if it is pending, ie. blue or unresolved, ie. red):

Windows & Linux: `CONTROL` + `ALT` + `R`
macOS: `COMMAND` + `OPTION` + `R`

Unresolve Conversation

To unresolve current conversation (if it is resolved, ie. green):

Windows & Linux: `CONTROL` + `ALT` + `U`
macOS: `COMMAND` + `OPTION` + `U`

Go To User Profile

If the user you're talking to has set their email and has a profile, you can quickly open the profile:

Windows & Linux: `CONTROL` + `ALT` + `P`
macOS: `COMMAND` + `OPTION` + `P`

Go To Previous / Next Conversation

To move to the previous conversation (ie. older) in the conversation list on the left:

Windows & Linux: `CONTROL` + `ALT` + `DOWN`
macOS: `COMMAND` + `OPTION` + `DOWN`

To move to the next conversation (ie. newer) in the conversation list on the left:

Windows & Linux: `CONTROL` + `ALT` + `UP`
macOS: `COMMAND` + `OPTION` + `UP`

Edit Last Sent Message

To quickly edit the last message you sent (this only works if you have sent a message less than 10 minutes ago):

All platforms: `UP`

Edit a message using UP

To leave the edit mode:

All platforms: `ESCAPE`

Write Private Note

To start a note:

All platforms: `/note`

Private Note shortcut

You can also type @ followed by the username of the agent you want to mention.

Use a Shortcut

To use a shortcut:

All platforms: `!`

To share an article:

All platforms: `?`

Bot plugin shortcuts

The Bot plugin also has its own set of shortcuts to make your life easier and allow you to create scenarios more comfortably.

Group Selection	SHIFT + LMB	SHIFT + LMB
Copy Selection	CTRL + C	CMD + C
Paste Selection	CTRL + V	CMD + V
Delete	DEL or BACKSPACE	DEL or BACKSPACE
Zoom In/Out	CTRL + MMB	CMD + MMB

LMB = Left Mouse Button • RMB = Right Mouse Button • MMB = Middle Mouse Button

Group Selection

To allow you to perform a group selection of several blocks:

Windows & Linux: `SHIFT` + `LMB`
macOS: `SHIFT` + `LMB`

Copy Selection

To allow you to quickly copy the selected blocks:

Windows & Linux: `CTRL` + `C`
macOS: `CMD` + `C`

Paste Selection

To allow you to quickly paste the selected blocks:

Windows & Linux: `CTRL` + `V`
macOS: `CMD` + `V`

Deletion

To allow you to delete the selected blocks:

Windows & Linux: `DEL` or `BACKSPACE`
macOS: `DEL` or `BACKSPACE`

Zoom In/Out

To zoom in and out in the Scenario Editor:

Windows & Linux: `CTRL` + `MMB`
macOS: `CMD` + `MMB`

Bijgewerkt op: 12/02/2026

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