How can I separate my chatbox in sub-sections?

*If you own a large business or a large website, you may want to split your support in sub-sections, where user chat messages get routed to different support teams (eg: Sales, Product, Repairs, Contact).*

Crisp is built around the general concept of "websites", where member operators take incoming visitor chats. Nothing prevents you from adding *multiple* Crisp websites for the same domain (eg: multiple ` `acme.com `` websites) to route chats to different support teams. That way, you'll have an even more distinct separation, compared to what the Routing feature offers.

*The way you can do it is the following:*

• Create a Crisp website per support team, and invite support operators to each website
• Grab the *WEBSITE_ID* chatbox code for each website
• For each sub-section of your website (can be on the same domain, or different sub-domains), print the Crisp JavaScript code with the relevant *WEBSITE_ID* that matches the support team which should handle the support for current page. In the following code example, different chatboxes are dynamically injected, depending on the visited URL path:

<script type="text/javascript">  const WEBSITE_IDS = {    pricing: "SALES_WEBSITE_ID",    solutions: "PRODUCT_WEBSITE_ID",    issue: "REPAIRS_WEBSITE_ID",    contact: "SUPPORT_WEBSITE_ID",    default: "DEFAULT_WEBSITE_ID"  };  // Get current path  var path = window.location.pathname;  // Strip away "/"  path = path.replace(/\//g, "");  // Inject specific WEBSITE_ID or default one  window.CRISP_WEBSITE_ID=(WEBSITE_IDS[path] || WEBSITE_IDS.default);  window.$crisp=[];(function(){d=document;s=d.createElement("script");s.src="https://client.crisp.chat/l.js";s.async=1;d.getElementsByTagName("head")[0].appendChild(s);})();</script>

Visiting https://acme.com/pricing would show the Sales team chatbox ( ` `SALES_WEBSITE_ID ``), visiting https://acme.com/solutions would show the Product team chatbox ( ` `PRODUCT_WEBSITE_ID `), and so on. Visiting any other page (e.g. https://acme.com/about) would show the default chatbox ( `` `DEFAULT_WEBSITE_ID ``).

Bijgewerkt op: 12/02/2026