*Crisp automatically sends chat transcripts to visitors and operators once a conversation ends. You can still adjust how those transcripts work.*

What do transcripts look like?

*Transcripts are emails sent to you and your users, that contain a record of a previous conversation. They are useful to keep copies of chats over time in a safe place (ie. an email mailbox).*

When do transcripts get sent?

*Transcripts get automatically sent to a visitor and all agents, 1 hour after the last message was sent in the conversation.*

The conversation is considered either closed or stalled, and thus an automatic transcript is sent.

How to disable visitor transcripts?

*To disable visitor transcripts, follow those steps:*

• Go to: https://app.crisp.chat
• Head over to Settings > Email Settings > Email Behaviour
• Disable: "Email users transcripts of conversations"

How to disable agent transcripts?

*To disable agent transcripts, follow those steps:*

• Go to: https://app.crisp.chat
• Navigate to Settings > Account > Notifications
• Disable: "Email me transcripts of conversations"

How to manually send transcripts?

*Transcripts can be manually sent from the conversation in Crisp apps (even if disabled for both parties):*

• Go to: https://app.crisp.chat
• Open the conversation for which you need to send the transcript email
• At the top-left of the conversation, you will find an Action menu (3 horizontal dots)
• Hit the "Send transcript..." menu and select the recipient

Bijgewerkt op: 12/02/2026