How do Reminders work?
*Reminders are a convenient way of scheduling a note to yourself (or your team) in the future, for the current conversation. It can be used to remind yourself of a call you planned with an user.*
A reminder will then fire on the date you scheduled. You'll receive a notification on all your Crisp apps (Web & Mobile), with the reminder note you submitted.
Our team inbox will never let you down, set reminders to improve your customer service and never miss another follow-up.
This is the perfect tool to improve your CRM work for either your sales or support team.
How to schedule a reminder?
*Reminders can be set from your Crisp app* either by clicking on "Reminder" in a conversation, or by entering: ` `/remind ``.
*Once the reminder date picker opens, pick a quick date or choose to enter a custom date.* Validate, and then enter a reminder note (after the date). When you're done, hit ` `Enter `` to create the reminder.
How to enter a manual date?
*A manual reminder date can be entered*, if none of the suggested dates fit. A date has the following format: ` `mm/dd/yyyy hh:mm ``.
*Where:*
` `mm` is "month" eg. `` `01`` for January` `dd` is "day" eg. `` `28``` `yyyy` is "year" eg. `` `2019``` `hh` is "hour" eg. `` `21`` for 9pm` `mm` is "minute" eg. `` `30``
*Examples:*
- 16 April 2019, 3:25pm:
` `04/16/2019 15:25`` - 8 June 2019, 1:00am:
` `06/08/2019 01:00``
Can I cancel a scheduled reminder?
A scheduled reminder cannot be cancelled.
Who will be notified when a reminder fires?
*Crisp finds the most relevant operator to notify* when a scheduled reminder fires. It tries, in order of importance:
- Reminder author (if still in the team)
- Operator assigned to the conversation (if any)
- All operators (fallback)
Bijgewerkt op: 12/02/2026
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