How to customize my chatbox?

Using Crisp, your chatbox can fit with your brand. Using this article, learn how to customize your chat.

The customization feature comes with the Crisp *Mini*, *Essentials* and *Plus* plans. The free plan includes simple customizations..

Through this plugin, you'll be able to customize your live chat to make it fit with your brand identity. Our live chat also comes with multiple features that will let you skyrocket your customer support.

Here is a quick video that will help you to get things started

*To access the plugin, simply follows these quick instructions:*

Go to your Crisp dashboard
Head over to the *Plugins* section from the left navigation bar
Navigate to *Plugins > Customization*

You can now access various types of customizations, including:

Specific chatbox *color* and *position*
Custom *welcome message*
Personalised *header* and *system* messages
And more options to define your business's style

Customizing the chatbox

Note: It's not yet possible to customize the texts for multiple locales. For instance, it's not possible to have a website in 5 different locales, and to customize the 5 different translations.

Bijgewerkt op: 12/02/2026

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