How to prevent displaying chatbox average response time?
By default, Crisp shows statistics on your support response time in the live chat, before you reply to a user message. Below is an example of how it looks for the end user.
How to disable the average response time on your live chat?
Here is how to proceed:
Go to your Crisp dashboard
Head over to the ****SWeinig lezersHow to block the chat for specific IPs
Crisp allows you to block the chatbox for some IPs, to prevent them from messaging you.
Here is how to proceed:
Go to your Crisp dashboard
Head over to the Settings from the bottom-left icon
Navigate to Settings → Chatbox Settings → Chatbox Restrictions
Click on the Add a blocked IP button
|Weinig lezersHow to hide the chatbox on some pages?
Crisp allows you to hide the chatbox on some pages.
Here is how to proceed:
Go to your Crisp dashboard
Head over to the Settings from the bottom-left icon
Navigate to Settings → Chatbox Settings → Chatbox Restrictions → Hide chatbox on pages
Click on the Add a blocked page button and select the countries to block
The chat will be disabled for those pages.
![Disabling the chatbox on certain pages](https://storage.crisp.Weinig lezersHow to remove "We run on Crisp" branded links?
By default, we show We run on Crisp links in the chatbox and in emails we send to/from your visitors.
|| De-branding of the Crisp chatbox and emails comes with a paid Plus Plan.
De-branding is not possible during trials (even if it shows in the Plus features). Once you choose to continue using Crisp Plus after your trial, and thus you upgrade to paid Crisp Plus, the "We run on Crisp" label will disappear from your chatbox and email. ****The branding is removed as soon as your first payWeinig lezersHow to display Crisp only on few pages
Crisp allows you to show the chatbox only on some pages.
Here's how to proceed:
Here is how to proceed:
Go to your Crisp dashboard
Head over to the Settings from the bottom-left icon
Navigate to Settings → Chatbox Settings → Chatbox Restrictions → Show Chatbox only on pages
Click the button Add an allowed page and specify the URLs
| Tip: If the domain you are using is www.example.com, please proWeinig lezersHow can I change the chatbox background?
Looking to make things more colored and playful? Crisp of course allows you to choose your chatbox background, and add patterns
Here is how to proceed:
Go to your Crisp dashboard
Head over to the Settings from the bottom-left icon
Navigate to Settings → Chatbox Settings → Chatbox Appearance
Select your favorite pattern from the Chatbox background dropdown
![Pick your ideal patterns](https://storage.crisp.chat/users/helpdesk/webWeinig lezersHow to change to chatbox position to the left?
Want to turn things around and display the chatbox on the left-side? Search no more, this is possible!
Here's how to proceed:
Go to the Crisp app
Click on the Settings icon from the bottom-left navigation bar
Navigate to Settings > Chatbox Settings > Chatbox Appearance
Toggle the option "Reverse the position of the chatbox (Show on the left)
![Reverse the position of the chatbox](https://storage.crisp.chat/users/helpdesk/website/-/9/2/Weinig lezersHow to hide the Chatbox "read" marker and composition animation for operator messages (Operator Privacy)?
When your visitors chat with you and send you a message, they are notified that an agent has read their message in the chatbox by a "read" indicator. You may want to disable this indicator if you wish to avoid informing the user when an operator has read their message.
It is also possible to disable the composition animation when your agents are composing a reply (the 3 little dots joyfully jumping and down)
Here is how to disable the chatbox read marker and the composition animation:Weinig lezersHow can I hide the "we are online" chatbox popup?
Crisp allows you to hide the "We are online" tooltip shown to visitors when your status is "online" and the chatbox is minimized (closed).
Hiding this popup doesn't affect how visitors see you as online or away when they chat with you. Also, it does not hide the little green circle that is visible when you are online and the chatbox is minimized.
Here is how to proceed:
Go to your Crisp dashboard
Head over to the Settings from the bottom-left iconWeinig lezersHow to temporary hide the chat on my website
Crisp allows you to hide the Chat from your website by clicking on a button. It can be useful during vacations. This is why we named it the Vacation Mode.
Here is how to proceed:
Go to your Crisp dashboard
Head over to the Settings from the bottom-left icon
Navigate to Settings → Chatbox Settings → Chatbox Restrictions
Enable the option Place support in vacation mode (hide chatbox)
This will disable the chatbox from allWeinig lezersHow can I change the chatbox color?
With Crisp, you can select the color of your chatbox in a large set of predefined colors. Those colors match deliciously the overall look of the chatbox and allow you to adapt the chatbox to the design of your website.
Here is how to proceed:
Go to your Crisp dashboard
Head over to the Settings from the bottom-left icon
Navigate to **Settings → Chatbox Settings **→ Chatbox Appearance
Select your favorite color among the option oWeinig lezersHow to hide the chat on mobile?
Crisp allows you to hide the chatbox on mobile devices. Because, of course we do!
Here is how to proceed:
Go to your Crisp dashboard
Head over to the Settings from the bottom-left icon
Navigate to Settings > Chatbox Settings > Chatbox Behaviour
Enable Hide chatbox on mobile devices
. Crisp lets you design your own signature, that gets appended to all emails sent by your operators, to your users.
Required plan for Email Signature
The Email Signature feature is available on the Crisp Essentials and Plus plans. You need to make sure your workspace isWeinig lezers