How to hide the Chatbox "read" marker and composition animation for operator messages (Operator Privacy)?

When your visitors chat with you and send you a message, they are notified that an agent has read their message in the chatbox by a "read" indicator. You may want to disable this indicator if you wish to avoid informing the user when an operator has read their message.

It is also possible to disable the composition animation when your agents are composing a reply (the 3 little dots joyfully jumping and down)

*Here is how to disable the chatbox read marker and the composition animation:*

1. Go to your Crisp dashboard
2. Head over to the *Settings* section on the bottom-left
3. Navigate to *Settings > Chatbox Settings → Chatbox Behavior → Privacy*
4. Enabled the option *Operator privacy mode (eg. disable read markers in chatbox)*

And voilà! Some privacy enabled for you and your team

Bijgewerkt op: 12/02/2026