Статьи по теме: Inbox

How to edit a message once it was sent

You can edit the last message you sent from the Inbox if it is still eligible for editing.


This is useful for fixing a typo, adjusting wording, or correcting a small mistake immediately after sending a message.



Edit the last message you sent


To edit a message:


  1. Open the conversation where you just replied.
  2. Press the `UP` arrow on your keyboard.
  3. The last sent message opens in edit mode.
  4. Update the text.
  5. Press `ENTER` to save the edited version.


Edit mode opened on the last sent message



Know the limits of message editing


Editing works only in specific cases.


Keep these limits in mind:


  • Only the last message you sent can be edited
  • Email messages cannot be edited once they have been delivered
  • Third-party channels such as WhatsApp, Instagram, and Messenger do not support Crisp-side message editing


For email conversations, delivery timing matters. Once the email has gone out, the message can no longer be edited.

Последнее изменение: 05/05/2026

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