How to import / export message shortcuts
Importing and exporting message shortcuts makes it easier to standardize replies across teams and workspaces.
If your shortcut library is growing, CSV import and export become very useful. Exports help you back up or reuse your shortcuts elsewhere, while imports let you add many replies at once or migrate canned messages from another tool.
If you are new to shortcuts, start with [How can I use Shortcut replies / Canned messages?](https://help.crisp.chat/en/article/how-can-i-use-shortcut-reРедко просматриваютHow to redirect emails from Gmail to Crisp
Forward your Gmail emails to Crisp so your team can handle email support from the Inbox alongside other channels.
Forwarding a Gmail or Google Workspace mailbox to Crisp is one of the easiest ways to centralize support. Once it is set up, incoming emails land in your Inbox, where your team can use assignments, shortcut replies, routing, and all the other collaboration tools already available in Crisp.
Watch the setup videoРедко просматриваютHow to add conversation participants (CC recipients)
Conversation participants let you add extra email recipients to an ongoing conversation, much like CC in traditional email.
This is useful when the person you are helping wants a colleague copied into the thread. Once participants are added, email replies from Crisp are sent to them too, so everyone can follow the same conversation without leaving the Inbox.
Understand participant limits
Participants are available on all plans, but the maximum number depends on the plan.
__CurrentРедко просматриваютHow to share and preview articles with users
Preview a knowledge base article from inside the Inbox before you send it to a customer.
When your knowledge base grows, it becomes harder to remember every article perfectly. The preview feature helps agents quickly inspect an article from inside the conversation without opening a new tab, which makes it easier to share the right resource with confidence.
Preview an article from the Inbox
From the conversation composer, open the knowledge base picker and locate the article you wanРедко просматриваютHow to mention a team member
Mention a teammate inside a private note when you need their attention on a conversation.
Mentions are a simple way to bring another agent into a conversation without showing anything to the customer. They work inside private notes, which means your message stays internal while the teammate you mention gets notified.
How mentions work
To mention someone, start a private note and type `@` followed by their username.
You can start a private note in any of these ways:
TyРедко просматриваютGetting started with the Crisp Inbox
Learn how the Crisp Inbox works so you can reply faster, collaborate cleanly, and stay organized from day one.
The Crisp Inbox is where all your customer conversations come together. Whether you are answering live chat, email, or social messages, this guide will help you understand the core tools that matter most when you start working in Crisp.
This guide is the best place to start if you want to learn the Inbox quickly:
Watch the Inbox tour → a quick walРедко просматриваютHow do chat transcripts work
Chat transcripts are email copies of a conversation that can be sent automatically or manually after an exchange.
Transcripts are useful when customers or agents need a record of what was discussed. Crisp can send them automatically after a conversation becomes inactive, and you can also trigger them manually when needed.
Understand what a transcript is
A transcript is an email that contains the content of a previous conversation.
 to Crisp
Forward your Microsoft 365 or Outlook mailbox to Crisp so your team can manage email support from the shared Inbox.
Once forwarding is enabled, your incoming emails land in Crisp and can be handled alongside live chat and your other connected channels. This is a good way to centralize support and keep email collaboration in the same workspace as the rest of your customer conversations.
Get your Crisp forwarding address
Open Crisp, then go to ****SettinРедко просматриваютHow to scale with high volumes of support inquiries
Scale support more cleanly during busy periods by combining organization, self-service, automation, and better team workflows.
When conversation volume spikes, adding more people is only part of the answer. The biggest gains usually come from reducing repetitive work, routing conversations better, and giving customers faster ways to resolve simple questions on their own.
| The most effective setups usually combine several Crisp features together rather than relying on a single tool.
__ThiРедко просматриваютWhere to find my Website ID
Every workspace in Crisp has its own Website ID, which is used as a unique technical identifier.
You may be asked for the Website ID during support, billing, setup, or code-related tasks. It identifies the workspace precisely, which is why it is often safer to rely on it than on the visible workspace name.
|| Every workspace has a unique Website ID.
Find the Website ID
To copy it from the Crisp app:
Open Settings.
Go to ****Settings → Workspace Settings → Setup & InРедко просматриваютWhat languages are supported by Crisp
Crisp is localized across several products, but the exact language coverage depends on the surface you use.
The chat widget, desktop app, mobile apps, emails, knowledge base, and status pages do not all support the exact same language set. This guide lists the currently supported languages for each area so you can quickly check what is available for your setup.
| The chatbox currently supports 60+ languages.
Crisp Chatbox
Languages currently supported by the Crisp Chatbox:Редко просматриваютHow to format Crisp Messages
Use Markdown in Crisp to format replies, notes, and richer message content without leaving the Inbox.
Crisp supports a lightweight Markdown syntax for day-to-day messaging. It is useful when you want your replies to be clearer, more structured, or easier to scan.
Format text
Bold
Use `**bold**` for stronger emphasis.
Example: `**My Bold Text**`
Italic
Use `*italic*` for lighter emphasis.
Example: `*Italic Text*`
Underline
Use `` `Редко просматриваютHow to receive emails in Crisp
Forward your support emails into Crisp so your team can manage email conversations from the same Inbox as every other channel.
Email support becomes much easier to manage when replies, assignments, notes, and history all live in one shared Inbox. Once forwarding is set up, your team can handle email conversations in Crisp just like chat and messaging conversations.
| Receiving emails in Crisp requires an existing email provider that supports forwarding.
![Reply to customer emails directlyРедко просматриваютHow to invite other agents to my Crisp workspace
Invite teammates to your workspace so they can access the Inbox and start collaborating with you.
If you want other people on your team to answer conversations, they first need to be invited to the workspace. You can do this directly from the workspace settings by entering their email address and choosing the appropriate role.
Invite a teammate
Go to Crisp, then open Settings → Workspace Settings → Operators and Teams.
Invitation steps
ClРедко просматриваютKeyboard shortcuts for your Crisp Inbox
Keyboard shortcuts help you move faster in the Inbox when you handle a lot of conversations every day.
Crisp includes built-in shortcuts for search, navigation, sending, resolving, editing, and private notes. If you rely heavily on the keyboard, learning a few of these can save a lot of clicks over time.
| Inbox shortcuts work on the currently open conversation. In most cases, the composer needs to be focused for them to apply.
Main Inbox shortcuts
`CONTROL` refers to the CoРедко просматриваютHow to split incoming conversations into multiple workspaces
Use multiple Website IDs only when you need truly separate chatboxes on different parts of your site.
If your goal is simply to separate teams inside one workspace, sub-inboxes are usually the better option. This guide covers the more advanced setup: showing different Crisp chatboxes on different website sections by loading a different Website ID depending on the current page.
|| Before using this approach, consider [sub-inboxes](https://help.crisp.chat/en/article/how-can-i-create-sub-inboРедко просматриваютHow to configure the Spam inbox and retrieve emails
Enable the Spam inbox if you want suspicious emails to be isolated for review instead of mixing with your main queue.
Crisp already blocks the most severe email abuse automatically, but some suspicious emails can still be delivered into a reviewable Spam inbox. This gives your team a safer way to inspect questionable messages without letting them clutter the main Inbox.
What goes to the Spam inbox
The Spam inbox is meant for emails that look suspicious but are still worth reviewingРедко просматриваютHow do Reminders work
Use reminders to bring a conversation back at the right time, with a note attached for you or your team.
Reminders are useful when a conversation needs a follow-up later rather than right now. They let you schedule a reminder directly from the conversation, along with the note you want to receive when the reminder fires.
| When a reminder fires, the conversation is automatically moved back out of the resolved state so it is easier to notice and handle.
Schedule a reminder
You canРедко просматриваютHow to create and send an email from the inbox
Start an outbound email conversation directly from the Crisp Inbox when you need to contact a customer first.
Crisp is not limited to incoming conversations. You can also create a new email conversation yourself from the Inbox, which is useful for follow-ups, manual outreach, or continuing an existing customer relationship from one shared workspace.
| This feature is meant for conversational email, such as one-to-one follow-ups or small recipient groups. For bulk sends, use [Campaigns](httРедко просматриваютHow do to fix browser notifications issues
Restore browser notifications for Crisp when they were blocked or dismissed earlier.
If browser notifications do not appear in Crisp, the issue is often the permission previously set in your browser for https://app.crisp.chat. The fix is usually just to reopen that site permission and allow notifications again.
Google Chrome
Open https://app.crisp.chat in Chrome, click the site controls icon next to the URL, and check theРедко просматриваютFile extensions and sizes supported with Crisp
File uploads in Crisp are limited by both file size and allowed extension type.
Crisp supports uploads across the Inbox, Campaigns, and other products, but not every file type is accepted. The restrictions exist for both security and infrastructure reasons, so it is useful to check them before assuming an upload issue is a bug.
Maximum file sizes
Current upload limits are:
Default limit → `10MB`
CSV files → `10MB`
GIF files → `` 3MBРедко просматриваютHow to add a spell-checker for Crisp messages
Add a browser spell-checker to the Crisp web app so your team can catch typos and grammar mistakes before sending messages.
Crisp works well with browser-based writing assistants. If you want extra help while writing replies, the easiest option is to install a spell-checker extension in the browser you use for https://app.crisp.chat.
| The tools below are third-party extensions. You can use any spell-checker you prefer, as long as it supports your browser andРедко просматриваютHow to create a new conversation
You can start a new conversation from the Inbox whenever you already know who you want to contact.
This is useful for proactive support, follow-ups, or any case where the conversation should start from your side instead of waiting for the customer to write first.
|| Creating a new conversation is available on all plans.
Create a conversation from the Inbox
To create a conversation manually, you usually need the contact's basic identity details first.
At minimum, prepare:
CРедко просматриваютHow to setup a Custom Email Domain
Learn how to configure a Custom Email Domain so Crisp can send emails from your own branded subdomain.
A Custom Email Domain lets Crisp send outbound emails from a subdomain you own, such as `support.acme.com`, instead of the default `company.on.crisp.email` domain. This improves brand consistency, lets users reply to your Crisp emails, and gives you more control over your domain reputation.
|| Setup usually takes arРедко просматриваютHow to delete a conversation
Conversations are not deleted automatically in Crisp, but workspace members with the right permissions can remove them manually.
Crisp keeps conversation history by default, which is why deletion is an explicit action. If you really need to remove a conversation, you can do it directly from the Inbox interface.
Delete a conversation from the list
Open Crisp, then go to the conversation list in the Inbox.
Two quick ways to delete
__You can delete a cРедко просматривают