How to forward a copy of invoices to another email address
Learn how to send Crisp invoices to an accounting or finance mailbox automatically.
By default, invoice emails are sent to the Crisp billing owner, which is the account that owns the payment method. You can add an accounting email on the payment method so another mailbox receives invoice receipts too.
Add an accounting email
Go to Crisp, then open Settings → Billing → Cards.
To forward invoices to another mailbox:
Find the payment methoРедко просматриваютHow to apply a Discount code
Learn how to apply a discount code to an eligible Crisp plan.
Discount codes can be applied to eligible Essentials and Plus subscriptions from your Crisp billing settings. They are not available for the Mini plan.
Apply the coupon
Go to Crisp, then open Settings → Billing → Plans & Subscriptions for the workspace where you want to apply the discount.
To apply the discount code:
Find the workspace subscription youРедко просматриваютHow does Hugo AI pricing and billing works
Learn how Hugo credits, usage, and Pay-As-You-Go billing work in Crisp.
Hugo is Crisp's AI Agent, designed to handle customer conversations while keeping billing predictable. Hugo is included by default starting from the Mini plan, so you do not need a separate subscription to get started.
Included Hugo credits
Each paid Crisp plan includes a monthly amount of Hugo credits, expressed as a USD usage value. These credits are used when Hugo processes conversatiРедко просматриваютHow to apply to the Startup program
Learn how to apply for Crisp startup and non-profit discount programs.
Crisp offers discount programs for eligible startups and non-profit organizations. These discounts are reviewed manually by the Crisp team and are available on Essentials and Plus plans only.
Startup Program
The Startup Program is designed for young companies that are starting to grow and need a complete support platform at a reduced rate.
__You may qualify for the Startup Program if your companРедко просматриваютHow to cancel a subscription
Learn how to cancel a Crisp subscription by downgrading your workspace to the Free plan.
Cancelling a Crisp subscription is done from your workspace billing settings. Once the workspace is downgraded to the Free plan, the paid subscription is cancelled and future plan renewals stop.
Cancel your plan
Go to Crisp, then open Settings → Billing → Plans & Subscriptions for the workspace you want to cancel.
To cancel the paid plan:
ClРедко просматриваютHow to include Crisp as part of a website contract
Learn how agencies and developers can include Crisp in a client website contract.
When you build or maintain a website for a client, Crisp can be included as the customer support layer: live chat, shared inbox, email, knowledge base, automation, and AI depending on the selected plan. The key is to clarify who owns the workspace, who pays for the subscription, and which features are included in the contract.
For agencies and developers
Crisp can be installed once and then managed eiРедко просматриваютHow to switch to a Yearly subscription billing
Learn how to switch a Crisp workspace from monthly to yearly billing.
Crisp plans are billed monthly by default, but you can switch an eligible workspace to yearly billing from the plan settings. Once yearly billing is enabled, the workspace is billed for the full year at the next renewal and the following renewal happens 12 months later.
Switch a plan to yearly billing
Go to Crisp, then open Settings → Billing Settings → Plans & Subscriptions.Редко просматриваютWhich payment methods are supported by Crisp
Learn which payment methods can be used to pay for Crisp subscriptions.
Crisp supports credit cards, PayPal, and wire transfers for eligible yearly plans. Payment methods are managed from your Crisp billing settings, and the account that owns the payment method becomes the billing owner for linked workspaces.
Credit cards
Crisp uses Stripe to store card information and process card payments. Card numbers are not stored on Crisp systems.
Supported card networks include:Редко просматриваютHow to obtain a Staging (Sandbox) workspace for tests
Learn how Crisp sandbox mode works for development and staging workspaces.
If your product runs across production, staging, and development environments, you can use the same Crisp workspace everywhere. When you prefer to keep test conversations and integrations separate, Crisp can provide a dedicated sandbox workspace linked to your paid production subscription.
How sandbox mode works
Crisp offers a free staging environment for workspaces subscribed to a paid Essentials orРедко просматриваютWhere to find Crisp subscription invoices
Learn where to find Crisp invoices and what to check when they are not visible from your account.
Invoices are tied to the billing owner, which is usually the Crisp account that owns the payment method linked to the workspace. If you paid for Crisp but cannot find an invoice, the most common reason is that another teammate owns the payment method.
Check invoices from your Crisp account
Go to Crisp, then open ****Settings → Billing Settings → InРедко просматриваютDoes the Crisp chatbox display ads
Learn whether Crisp displays ads inside the chatbox installed on your website.
Crisp will not show ads on your website or inside your chatbox. The chatbox may display Crisp branding depending on your plan, but that branding is not advertising and can be removed when your workspace uses an eligible white-label plan.
No ads in the Crisp chatbox
Crisp does not inject third-party ads, banners, sponsored links, or promotional content into your website through the chatbox.
This appliesРедко просматриваютHow to obtain a discount for multiple workspace subscriptions
Learn when multiple Crisp workspaces may qualify for a rebate on paid plans.
Crisp plans are billed per workspace. If the same business needs several paid workspaces, for example one per country, brand, or support team, you may be eligible for a multiple-workspace rebate.
When the rebate applies
The multiple-workspace rebate is designed for one company that needs several Crisp workspaces for the same business operation.
Common eligible cases include:
One company supportingРедко просматриваютHow to add and link a payment method
Learn how to add a new payment method in Crisp and connect it to the right workspace.
When a card expires, a PayPal account changes, or a new teammate takes over billing, adding the payment method is only the first step. You also need to link it to the correct workspace so Crisp can charge the right subscription and make invoices available to the right billing owner.
Add the payment method
To start, go to Crisp, then open ****Settings → Billing → CardsРедко просматриваютHow to increase my Limits & Quotas
Learn how Crisp data limits and quota limits work, and how to increase eligible limits when your workspace needs more capacity.
Crisp plans include fair-use limits that protect the platform while keeping normal usage comfortable for most teams. If your workspace reaches a storage limit or a usage quota, eligible limits can be increased from your workspace settings.
Understand limits and quotas
Limits are tied to your current Crisp plan. Higher plans include higher default limits, aРедко просматривают