How do email reputation pools work
Learn how Crisp email reputation pools work and how they affect email deliverability.
Crisp sends outbound emails such as Inbox email replies, transcripts, and Campaigns through email infrastructure that is monitored for reputation. By default, emails are sent through shared pre-heated IP pools, and each workspace is automatically assigned to a pool based on sending quality and recipient feedback.
| Reputation pools help protect good senders from being mixed with riskier email traffic, whiРедко просматриваютHow to setup the Crisp Dedicated IP
Learn how to request, warm up, and monitor a Dedicated IP for emails sent from Crisp.
A Dedicated IP lets Crisp send your outbound emails from an IP address assigned to your workspace instead of a shared pool. This gives you more control over sender reputation, but it also means your sending behavior directly shapes the IP's deliverability.
| The Dedicated IP is included in the Crisp Plus plan at no additional cost.
In this guide:
[Understand why Dedicated IPs matter](#1-unРедко просматриваютWhat are Email Campaigns recipient limits
Learn which recipient limits apply to one-shot email Campaigns in Crisp and how to increase them.
Crisp limits how many recipients a one-shot email Campaign can be sent to at once. These limits protect deliverability, reduce abuse, and help keep email sending healthy for all Crisp users.
|| Recipient limits apply to one-shot Campaigns. Automated Campaigns are not impacted by the limits described below.
Current one-shot Campaign recipient limits
Campaign recipient limits deРедко просматриваютHow to setup a Custom SMTP with Amazon SES to improve email deliverability
Learn how to connect Amazon SES as a custom SMTP provider for emails sent from Crisp.
A custom SMTP routes outbound Crisp emails through your own email delivery provider instead of Crisp's default sending infrastructure. This guide focuses on Amazon SES, but the same idea applies to any provider that supports standard SMTP credentials.
|| Custom SMTP is available on Crisp Essentials and Crisp Plus plans. You also need an active Custom Email Domain before connectingРедко просматриваютHow to format Campaign messages
Learn how to format Crisp Campaign messages with Markdown, HTML, and user variables.
Campaign messages can be personalized with variables such as the recipient's name, country, company, custom data, or event data. You can keep formatting simple with Markdown or use HTML when you need a fully custom email template.
| Markdown is the easiest option for most Campaigns. HTML gives you more control, but you are responsible for testing how the email renders across inbox providers.
__In this guiРедко просматриваютHow to use Automated campaigns
Learn how to create an automated Campaign and trigger it from events sent through the Crisp chatbox SDK.
Automated Campaigns send chat or email messages to users based on predefined event triggers and filters. They are useful for lifecycle messages, onboarding, win-back flows, product nudges, and other customer engagement moments driven by your own website or app events.
|| To send email Campaigns, you need a verified sending setup such as a Custom Email Domain or **custom SMTPРедко просматривают