Статьи по теме: Inbox

Keyboard shortcuts for your Crisp Inbox

Keyboard shortcuts help you move faster in the Inbox when you handle a lot of conversations every day.

Crisp includes built-in shortcuts for search, navigation, sending, resolving, editing, and private notes. If you rely heavily on the keyboard, learning a few of these can save a lot of clicks over time.

Inbox shortcuts work on the currently open conversation. In most cases, the composer needs to be focused for them to apply.

Main Inbox shortcuts

`CONTROL` refers to the Control key on Windows and Linux. On macOS, the equivalent is usually `COMMAND`.

Open Search	CONTROL + F	COMMAND + F
Open Command Palette	CONTROL + P	COMMAND + P
Multi-line Message	SHIFT + ENTER	SHIFT + ENTER
Send Message (Simple Editor)	ENTER	ENTER
Send Message & Resolve (Simple Editor)	CONTROL + ENTER	COMMAND + ENTER
Send Message (Enriched Editor)	CONTROL + ENTER	COMMAND + ENTER
Send Message & Resolve (Enriched Editor)	CONTROL + ALT + ENTER	COMMAND + OPTION + ENTER
Resolve Conversation	CONTROL + ALT + R	COMMAND + OPTION + R (COMMAND + SHIFT + R on Safari)
Unresolve Conversation	CONTROL + ALT + U	COMMAND + OPTION + U (COMMAND + SHIFT + U on Safari)
Open User Profile	CONTROL + ALT + P	COMMAND + OPTION + P
Go to Previous Conversation	CONTROL + ALT + DOWN	COMMAND + OPTION + DOWN
Go to Next Conversation	CONTROL + ALT + UP	COMMAND + OPTION + UP
Edit Last Sent Message	UP	UP
Start Private Note	/note	/note
Insert Shortcut	!	!
Share Knowledge Base Article	?	?

You can customize the search and command palette shortcuts from Settings → Account → Interface.

The shortcuts most teams use first

Create multi-line replies

Use `SHIFT` + `ENTER` to add a line break without sending the message.

Use Shift Enter to create a multi-line message in the composer

Edit the last message you sent

Use `UP` to reopen and edit the last message you sent. Press `ESCAPE` to leave the edit mode.

Edit the last sent message by pressing Up

Start a private note instantly

Type `/note` to begin a private note directly in the conversation.

Start a private note with the note shortcut

Workflow builder shortcuts

If you work inside the workflow builder, Crisp also includes a few handy mouse and keyboard combinations there.

Group Selection	SHIFT + LMB	SHIFT + LMB
Copy Selection	CTRL + C	CMD + C
Paste Selection	CTRL + V	CMD + V
Delete Selection	DEL or BACKSPACE	DEL or BACKSPACE
Zoom In / Out	CTRL + MMB	CMD + MMB

`LMB` means left mouse button. `MMB` means middle mouse button.

If you want to learn more about workflows themselves, start here: Getting started with Workflows

Последнее изменение: 05/05/2026

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