Use Markdown in Crisp to format replies, notes, and richer message content without leaving the Inbox.

Crisp supports a lightweight Markdown syntax for day-to-day messaging. It is useful when you want your replies to be clearer, more structured, or easier to scan.

Format text

Bold

Use `**bold**` for stronger emphasis.

Example: `**My Bold Text**`

Italic

Use `*italic*` for lighter emphasis.

Example: `*Italic Text*`

Underline

Use `__underline__` when you want a stronger visual emphasis.

Example: `__Underlined Text__`

Strikethrough

Use `~~strikethrough~~` to show removed or outdated text.

Example: `~~Strikethrough text~~`

Insert headings and lists

Headings

Crisp supports Markdown heading syntax such as:

# This is an h1 header## This is an h2 header### This is an h3 header#### This is an h4 header##### This is an h5 header###### This is an h6 header

Bullet lists

Example:

* First point* Second point* Third point

Numbered lists

Example:

1. First step2. Second step3. Third step

Insert code, tables, and quotes

Inline code

Use backticks for short inline code snippets.

Example: `` `inline_code()` ``

Code blocks

Use a fenced block for multi-line code.

undefined

code

undefined
```

###### Tables

Example:

```
| Header 1 | Header 2 | Header 3 || -------- | -------- | -------- || Value    | Value    | Value    || Value    | Value    | Value    || Value    | Value    | Value    |
```

###### Blockquotes

Example:

```
> Blockquotes are useful to emulate quoted email text.
```

---

# Insert links and media

###### Links

Use standard Markdown links:

```
[a link](https://acme.com/)
```

###### Inline images

Use this format to insert an image:

```

![an image label](https://image.acme.com/name.jpg)

```

###### Clickable images

Use this format to wrap an image inside a link:

```

[![an image label](https://image.acme.com/name.jpg)](https://acme.com)

```

###### YouTube videos

Use this format:

```
${youtube}[Video label](XXXXXXX)
```

Replace `` `XXXXXXX` `` with the video ID from the YouTube URL.

###### Vimeo videos

Use this format:

```
${vimeo}[Video label](XXXXXXX)
```

###### Dailymotion videos

Use this format:

```
${dailymotion}[Video label](XXXXXXX)
```

---

# Use Enter for line breaks instead of sending

By default, `` `Enter` `` sends the message and `` `SHIFT` `` + `` `Enter` `` creates a line break.

If you prefer `` `Enter` `` to create line breaks, enable the ****Enriched Editor**** from the conversation composer by clicking the ****Aa**** button.

![Enable the enriched editor from the composer](https://storage.crisp.chat/users/helpdesk/website/-/c/d/4/c/cd4c19bdfb1c1000/5da1a57a-35ca-4536-96d2-f4e0bf_191xnif.png)

Последнее изменение: 05/05/2026