This guide applies to all users on Spendesk who own a personal Spendesk physical card.

Good Practices for Physical Card Owners

• Never share your card details with a colleague, friend, family member, or partner.
• Do not share your card within the team. Spendesk provides cards at no cost to you, including shipping, so every Spendesk member can have their own card.
• Use single-use cards whenever possible to keep your physical card exclusive for in-person payments.
• Withdraw cash (if this feature is activated) only from ATMs at reputable banks.
• Regularly check your recent transactions—if you haven't enabled notifications, it's recommended to review your payments every few days.

Online Security Tips

• Prefer websites with 3D Secure enabled or use a single-use card if you're unsure about the legitimacy of a site. If you're uncertain, reach out to our support team via chat for verification.
• Avoid saving your card details on websites whenever possible.
• Do not make payments over the phone. In most cases, phone payments won't be processed successfully.
• If you suspect a fraudulent transaction, block your card (at least temporarily) and contact us (support@spendesk.com).

FAQ

1. What should I do if I lose my physical card? Immediately block your card in your Spendesk account and contact our support team via chat for assistance.
2. How do I block my card? To block your card, log in to your Spendesk account and your Card tab.
3. What if I don't recognize a transaction? If you notice any unfamiliar transactions, block your card immediately and reach out to our support team via chat to investigate further.

Aktualisiert am: 30/04/2026