You suspect a fraudulent payment

If you suspect a fraudulent card transaction on your Spendesk account, please follow these steps to secure your account and resolve the issue:

1. Block or Pause Your Card:

• Physical cards: Go to the Cards tab and click Block card.
• Virtual cards: To the the detail panel of your virtual card and click Block card for multi use cards or Pause for subscription cards.

2. Contact the Merchant:

• Reach out to the merchant involved and request the cancellation of the suspicious transaction.

3. Notify Spendesk Support:

• Email our support team at support@spendesk.com with the following details:

• Cardholder's email
• Date of the transaction
• Transaction amount
• Name of the supplier
• This information will help us investigate and potentially request a refund on your behalf.

4. Complete a Dispute Form:

• If the merchant does not reimburse you as requested, our team will provide you a form to dispute the transaction.

5. Investigation and Refund Process:

• Once the form is completed, our support team will forward it to our banking partner.
• Our partner will investigate and decide if a refund is warranted.

By following these steps, you can help ensure a swift resolution to any fraudulent activity on your account. If you have any questions or need further assistance, please don't hesitate to reach out to our support team.

Aktualisiert am: 30/04/2026