Single-use cards

If your single-use virtual card does not have sufficient amount of funds for the payment to go through, you need to:

Other causes of payment failures may include exceeding transaction limits or reaching monthly caps for specific card types.

• Go to "Requests" tab,
• Delete the previous request,
• Click to create a New Request, this time requesting a higher amount making sure there will be enough funds to cover the payment.

If the payment is in another currency, add 6% to the budget to make sure there is no issue (normal currency fees should be 2.99%).

Recurring cards

If your recurring virtual card runs out of funds for an upcoming purchase:

• Go to "Subscriptions" tab,
• Click on the subscription in question,
• On the right side panel scroll till you see "Action" button,
• Click on "Edit monthly budget",

Make sure that monthly budget is above the amount of the purchase to come.

If the payment is in another currency, add 6% to the budget to make sure there is no issue (default currency fees should be 2.99%).

Physical cards

If your physical card runs out of funds, request a top-up.

Wallet Balance

• Your company's Spendesk wallet balance must be sufficient to cover all transactions, including scheduled transfers and card payments.
• The available balance is the total funds in your company's wallet minus scheduled payments and allocated card budgets.
• Contact an administrator when you experience payment failure for insufficient funds: it could mean that your company wallet balance is too low.

Aktualisiert am: 30/04/2026