It is possible to receive a refund on Spendesk cards, including single-use cards.

Refund options

Suppliers can issue refunds to any card used for the original payment, even if it is:

• a single-use card
• an expired card
• a blocked card
• a cancelled card
• a temporarily paused/blocked card

Display on the interface

Refunds will be displayed under the "Payments" tab in your Spendesk account. Look for a "+" symbol next to the amount of your original purchase.

Once the merchant processes the refund, the funds will be transferred back to your company account. This process may take a few days or weeks, depending on the merchant.

Receipts

You do not need to attach a receipt when requesting a refund. In fact, the refund will automatically be marked with the note “the receipt cannot be provided.” However, if you would like to add a receipt, you can do so yourself in the "All Payments" tab.

Account owners and Controllers can also upload receipts via Bookkeep > Prepare.

FAQ

1. Can I get a refund on a single-use card if it has expired?

Yes, refunds can still be processed on expired single-use cards.

2. Do I need to attach an invoice when requesting a refund?

No, attaching an invoice is not required. However, if you'd like to add a receipt, you can upload it manually via the "All payments" tab.

3. How long does it take to receive the refund?

Once the merchant processes the refund, the funds should appear in your company account within a few days or weeks, depending on the merchant.

4. Can I request a refund for payments made with non-Spendesk cards?

Refunds can only be processed for payments made with Spendesk cards.

Aktualisiert am: 30/04/2026